When providers use Mahmee to it's fullest capacity, patient engagement will increase. When patients use Mahmee, they become more empowered and play an active role in their care. It's a win-win! Here are a few tips and tricks to help you increase patient engagement in Mahmee.
Utilize Visit Summaries - Patients should receive a visit summary after each appointment. These visit summaries include your written care instructions and a breakdown of what happened at the appointment. If you aren't giving Visit Summaries after an appointment, you should start! Don't forget to tell the patient they can access the Visit Summary.
Proactively Mahmee message - Use Mahmee messaging to check in on patients and to follow up with answers to their questions. Transition away from the phone texts and keep all messages and documentation in a collaborative, HIPAA secure space.
Assign Care Plan items: Assigning personalized care items to a patient’s care plan is essential when empowering and getting patients actively involved in their care. From the patient’s dashboard, they can see articles, forms, treatment plans, and more that you have assigned to them. Assigning Care Plan items is an additional layer of support in getting patients to navigate their healthcare.
Putting it all together
After you feel comfortable doing the items above, it's time to take care coordination to the next level. Patient engagement arrives when providers proactively reach out to drive that engagement. In other words; if you are not using Mahmee messaging, neither will your patients.
We understand that each organization is different. Here are a few nuggets of information that we use right here at Mahmee to help patients engage with the platform for care coordination.
When you assign a Care Plan item to a patient, send them a message in Mahmee to let them know you've assigned it. The message should ensure them that they can message you in Mahmee if there are any follow up questions for care.
After you send a referral to the patient, message the patient (in Mahmee) to let them know to expect a referral and provide a warm handoff. Patients need to accept the referral invite in order to add that referral to their Care Team. We've found that patients are more likely to accept a referral when there has been a message attached and a warm, friendly message about the provider.
Don't stop there! Now that you've given a warm handoff to a patient, it's time to contact the other provider. You'll want to contact the provider to alert them to expect a referral coming to them. Since Mahmee is HIPAA secure, you may also want to tell the provider why you are referring the patient to them. Use our messaging feature to reach out to the provider.
Mahmee tip: To message a provider, you must
Be connected in the Professional Network or
Both be on the patient's Care Team (after the patient accepts the referral invite)