Starting a video call with a patient:
Navigate to the patient's medical record
Select Start Video Call from the top menu bar.
This directs you to the Mahmee Video feature.
Allow network.mahmee.com to access your camera and microphone. You can choose the camera and microphone that you would like to use for the call.
Let the patient know you're ready. Select Notify Patient button on the bottom left of the screen.
Select the patient's preferred language using the drop down box
Select the method of notification for the patient in the checkboxes. You may select to notify the patient via email or SMS/text.
Wait for the patient to join.
Patients will need to log in to their Mahmee account in order to join the video call. A pop up appears on their patient Dashboard inviting them to the video call.
When the video call is finished, select End Call.
Video Call Best Practices
Set your computer up for success:
Use Google Chrome as your web browser
Close out Zoom/WebEx/FaceTime and any other video conferencing tools
Minimize the number of applications running
Minimize the number of browser windows and tabs
Position yourself near wifi
Check wifi speed by visiting google.com, type in: "speed test", and click on “run speed test button”, a modal will appear with info on your internet speed
recommended: 80+ download, 10+ upload)
Restart your computer before the video call or at least once per week
Group video calls
Providers use group video calling to meet with other providers in their Professional Network to collaborate on patient care and to host staff meetings. 50 attendees is the maximum capacity of attendees for a group video call.
The dial-out feature allows you to call someone without using their Mahmee account. This is beneficial for dialing in translation services.
Note: Providers must be connected with each other in the Professional Network in order to use the group video feature. If the providers are not connected, they will not be able to use group video calling with each other.
Starting a group video call:
Select the Group Video icon from the purple navigation bar on the left of the screen. This directs you to the Mahmee group video page.
Allow network.mahmee.com to access your camera and microphone. Using the drop down box for Camera and Microphone, choose the camera and microphone you would like to use for the group video.
Select the +Invite button to invite providers to join the video call.
From the right side bar modal, use the search bar to type the name of the providers you are inviting.
Select the name of the provider(s) to invite.
Once you have all the providers selected in the Invite box, select the preferred language at the bottom of the modal.
Use the hosting check box to invite a provider to have hosting abilities. Those invited as hosts will be able to invite others and share their screen.
Select the Send Invite button to send an invite to providers to join the video call.
Select View in the Invite box to view which providers have been invited.
Click the screen share icon to share your screen.
Select the expanding arrows to expand the screen view. Select the shrinking arrows to reduce the screen size.
Click the microphone icon to mute and unmute your microphone.
Click the camera icon to turn your camera on or off.
Select End Call when your group video call is finished.
Screen sharing while using video
During a group video call, providers can screen share a presentation and view participants at the same time.
How to screen share during a video call:
During a group video call, support group, or class, click the Screen Sharing Icon on the bottom of the video window.
2. From the pop-up, choose what screen you'd like to share. Select Window or Chrome Tab and choose what to share screen.
3. Click Share at the bottom right of the pop-up.
4. Drag the Window or Chrome Tab you are sharing to one side of your screen. Reduce the size of the window so it fills about half of your desktop screen.
5. Drag the browser showcasing Mahmee to the other side of the screen so it fills the other half of your desktop.
6. This allows you to screenshare and view participants at the same time.
Using Powerpoint during screen sharing:
1. Open the Powerpoint presentation and click Slide Show at the top of the screen.
2. Click Setup Slide Show.
3. Under Show type, click Browsed by an individual (window) and then click OK.
4. Begin the Powerpoint presentation as normal, either by clicking Play from Start or Play from Current Slides.
3. Adjust the size of the Powerpoint window and present your slides without using the full screen.
Using Google Slides during screen sharing:
Open the Google Slides presentation you would like to use. In the browser URL, locate the word Edit.
2. In the URL, replace the word 'Edit', with the word 'Present'.
3. The page will refresh.
4. You can now adjust the size of the window and present Google Slides without using the full screen.