Replying to a message in your inbox:
From your Provider Dashboard, click on the Messages box OR select 'Messages' from the left, purple navigation bar.
Unanswered Messages appear in the first column on the left.
Click on the message you would like to reply to.
You will see the entire message thread history above the most recent message.
In the empty space below the most recent message, we see the words Write a Message or Attach a File.
Fill in your message response in the blank space that says Write a Message. You can also attach a JPG, PDF, or PNG file.
When you’re done with the message, click the Send button. You’ll see a green notification box up top confirming that your message has been sent.
The original message will disappear from the Unanswered Messages column.
Your message thread will be automatically moved to the top of the All Messages column to the right of the Unanswered Messages column.