The following are some basic guidelines for getting the best quality of video while using the video calling or group video calling feature.
Video call best practices
Set your computer up for success:
Use Google Chrome as your web browser
Close out Zoom/WebEx/FaceTime and any other video conferencing tools
Minimize the number of applications running
Minimize the number of browser windows and tabs
Position yourself near wifi
Check wifi speed by visiting google.com, type in: "speed test", and click on “run speed test button”, a modal will appear with info on your internet speed
recommended: 80+ download, 10+ upload)
Restart your computer before the video call or at least once per week
Requirements for using Video calling
Device
Any smartphone, tablet, laptop, or desktop that supports the following requirements.
Built in or external web camera.
Built in or external microphone.
Operating System
Windows 10 or higher
macOS 10.10 (Yosemite) or higher
Browser
Google Chrome version 63.0.0 or higher
Safari version 12.1 higher
Internet
Ethernet or Wifi connection
LTE or 5G connection (not recommended)
Minimum download speed: 2mbps
Min upload speed: 2mbps
Troubleshooting Basics
Group Video troubleshooting
As a group video host, if you are experiencing issues:
Click End Call.
Refresh your browser and start a new Group Video call from your Dashboard.
As a Group Video participant, if you start experiencing issues
Turn off your camera by pressing the camera icon.
Refresh the page. You will automatically reconnect you to the same Group Video call.
Check your device's permissions
If the video screen shows “Waiting” when you try to enter the call, your permissions are likely the problem.
If you are using Mahmee from your computer update your internet browser permissions to allow Google Chrome to access your microphone and camera.